Privacy Policy

Last updated: June 2026

1. Identity of the Data Controller

In accordance with the provisions of Regulation (EU) 2016/679 (GDPR), Organic Law 3/2018 on the Protection of Personal Data and the guarantee of digital rights (LOPDGDD) and other applicable regulations, users are hereby informed that the controller of the personal data collected through this website is:

Controller: Dynamic Deliveries, S.L.
Trade name: Sinergia Mensajería
NIF: B88164686
Registered address: Camino de las Rejas, 2, 28821 Coslada (Madrid), Spain
Email: info@sinergiamensajeria.es
Phone: +34 911 10 77 55
Website: www.sinergiamensajeria.es

2. Scope of application

This Privacy Policy governs the processing of personal data provided by users through:

• Contact forms.
• Quote requests.
• Communications by email.
• Communications carried out via WhatsApp Business.
• Browsing the website.
• Interactions related to advertising campaigns and digital analytics.

3. Personal data we may process

Depending on the relationship maintained with the user, we may process the following categories of data:

Identifying data

• First and last name.
• Company.
• Professional position.

Contact data

• Email.
• Phone number.
• Postal address where necessary.

Commercial data

• Information relating to logistics needs.
• Shipping volumes.
• Frequency of services requested.
• Queries and requests made.

Technical browsing data

• IP address.
• Device identifiers.
• Browser used.
• Operating system.
• Analytical browsing data obtained through authorized cookies.

Special categories of personal data will not be requested unless strictly necessary and there is an appropriate legal basis for doing so.

4. Purposes of the processing

Personal data may be processed for the following purposes:

Handling enquiries

Managing requests for information received through contact forms, email or WhatsApp Business.

Preparing quotes

Analyzing the logistics needs of interested parties and sending tailored commercial proposals.

Provision of services

Managing commercial and contractual relationships arising from the contracting of courier, logistics and transport services.

Commercial communications

Sending information related to services, news or professional content where there is prior consent or a commercial relationship that permits it in accordance with current legislation.

Analysis and improvement of the website

Evaluating the use of the website, improving the browsing experience and optimizing the services offered through authorized analytics tools.

Compliance with legal obligations

Responding to legal, administrative or judicial requirements where mandatory.

5. Legal basis for the processing

The processing carried out is based on one or more of the following legal grounds: consent (when the user submits an enquiry, requests a quote or agrees to receive communications); application of pre-contractual measures (when requesting information or a proposal prior to a possible contract); performance of a contract (where there is a commercial or contractual relationship); compliance with legal obligations; and legitimate interest (to ensure the security of the site, prevent fraud and improve our services, always respecting the rights of the interested parties).

6. Data retention

Personal data will be kept only for as long as necessary to fulfil the purposes described. As a general rule:

• Enquiries and requests for information: up to 12 months.
• Quote requests: up to 24 months.
• Commercial and contractual relationships: for the duration of the relationship and subsequently for the legally required periods.
• Commercial communications: until consent is withdrawn.
• Data arising from tax, commercial or legal obligations: for the periods established by the applicable regulations.

Once these periods have ended, the data will be deleted or blocked in accordance with current legislation.

7. Recipients of the data

As a general rule, personal data will not be sold or transferred to third parties. However, certain providers may access information necessary for the provision of services related to: web hosting, corporate email, IT security, web analytics, digital advertising management and technological support. All providers acting as data processors will be subject to contracts that guarantee compliance with data protection regulations.

8. International transfers

Some technological tools used by the website may involve international data transfers outside the European Economic Area. In such cases, these transfers will only be carried out when appropriate safeguards exist in accordance with the GDPR, including standard contractual clauses approved by the European Commission or other legally valid mechanisms.

9. Technological tools used

The website may use tools such as: Google Analytics 4, Google Tag Manager, Google Ads, cookie consent management platforms and hosting and corporate email services. These tools will only collect information when there is an appropriate legal basis and, where applicable, after obtaining the corresponding consent.

10. Communications via WhatsApp Business

When a user voluntarily makes contact through WhatsApp Business, the data provided will be processed solely to manage the enquiry or request made. The use of WhatsApp also implies acceptance of the terms and privacy policies established by Meta Platforms, Inc.

11. Rights of the interested parties

Interested parties may exercise, at any time, the rights of access, rectification, erasure, objection, restriction of processing, portability and withdrawal of consent. To exercise these rights, a request may be sent to info@sinergiamensajeria.es. The request must allow the applicant to be reasonably identified.

12. Complaints to the supervisory authority

If you consider that the processing of your personal data does not comply with current regulations, you may file a complaint with the Spanish Data Protection Agency (AEPD): https://www.aepd.es.

13. Security measures

Dynamic Deliveries, S.L. applies appropriate technical and organizational measures to protect personal data against loss, alteration, unauthorized access or improper disclosure. These measures are reviewed periodically in line with the risks associated with the processing and technological developments.

14. Modifications to the Privacy Policy

This Privacy Policy may be updated when necessary to adapt to regulatory, technological or business changes. Modifications will be published on this same page and will be applicable from their date of publication.